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NetAscendant capacity case study
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Research notes and sources
| Statement | Evidence | As of | Sources |
|---|---|---|---|
Case study reports >50% of incoming tickets resolved autonomously. NetAscendant SolutionsCaveatTicket scope expanded; not fixed historical cohort. | Company reported | 1 | |
Management estimates capacity for 25% more users with current team. NetAscendant SolutionsCaveatCapacity estimate, not realized revenue growth. | Company reported | 1 | |
Autonomous tickets median <15 minutes versus earlier company-wide 5.5-hour baseline. NetAscendant SolutionsCaveatDifferent ticket populations; not a controlled comparison. | Company reported | 1 | |
| Technician-ticket median fell from nearly eight hours to just over one hour by week five. NetAscendant Solutions | Company reported | 1 |
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